What is your turnaround time?
We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.
Do you accept returns or exchanges?
At Tinted Heritage, your satisfaction is extremely important to us. For non-custom orders, we accept returns on unused items in their original packaging within 30 days from when the item was delivered to you.
For custom orders, we do not accept returns or exchanges. However, if there is an issue with your order, please get in touch with us via email at firstname.lastname@example.org, or via our contact us form on the website.
How do I get in touch with you?
Please fill out the form in the contact us section on our website or send us an email at email@example.com You can also dm us on our Instagram @tintedheritage
Are you able to create a custom item or design?
Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design. You can contact us via the contact form on the site or dm me on Instagram @tintedheritage and we can talk about your special project!
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
Can you do custom Wholesale Orders?
Yes, please reach out to us directly for any wholesale inquiries.
Do you all ship Internationally? What are the shippings costs?
We currently only ship within the United States. Shipping rates are dependent on cart value.
Upto $20 - shipping is $4
$20-39 - shipping is $7
$39- $99 - shipping is $12
$99 and over Free Shipping
Do you offer local pick up?
Yes, local pick up is available in Millburn, NJ. Please select the local pick-up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.
Why is the engraving on my board lighter or darker than what is shown on your website?
Because our boards are made of all natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind.
Do you apply any finishes to your cutting/charcuterie boards?
No, we do not apply any type of finish to our boards, however we do suggest that you use food safe mineral oil on your boards once in a while to keep it looking in its best condition.
Can I place my cutting/charcuterie board in the dishwasher?
No, please only hand wash board and hand dry with a dish towel. Do not soak the board in water or put it in the dishwasher. We do suggest that you use food safe mineral oil on your boards once in a while to keep it looking in its best condition.
Why is there an imperfection in my finished wood product?
Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural wood/plywood. Please know that each piece of wood is unique and the colors, grain, etc. wont look the same on any two pieces.
How to care for my wood and marble products?
Why is the engraving on my item lighter or darker than what is shown on your website?
Because our products are made with wood, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind. Please know that each piece of wood is unique and the colors, grain, etc. wont look the same on any two pieces.